Terms of Service

Last updated: September 15, 2026

These Terms of Service ("Terms") govern your use of the HeyARIA service. HeyARIA ("we," "us," or "our") is operated by HeyAria LLC, a California limited liability company.

By accessing or using the Service, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, do not use the Service.

If you have questions, contact legal@heyaria.cc.

1. Acceptance and Eligibility

1.1 Acceptance

You accept these Terms by (a) clicking "I agree" during onboarding, (b) connecting your calendar, messaging, or other account to the Service, or (c) using the Service in any way.

1.2 Eligibility

You must be at least 18 years old and legally able to enter into a binding contract. If you are using the Service on behalf of a company or other legal entity, you represent that you have authority to bind that entity, and "you" refers to both you individually and the entity.

1.3 Intended Audience

The Service is designed for adult professional users in the entertainment industry. Use outside this context is permitted but not specifically supported.

2. Description of the Service

HeyARIA is an AI-powered executive assistant. The core capabilities:

• You forward or CC emails to your assistant's dedicated address (e.g., aria@heyaria.cc, or a personalized address assigned during onboarding; enterprise customers may use an address on their own corporate domain, subject to additional onboarding).
• The Service reads thread context and proposes next actions for your review and approval.
• The Service communicates with you via direct message (e.g., Slack, or iMessage where available) to confirm decisions.
• Upon your authorization, the Service sends emails as your assistant, creates, modifies, or cancels calendar events as needed (including reschedules), and generates video meeting links (Google Meet via Google Calendar, Microsoft Teams via Microsoft Graph, or Zoom via the Zoom integration). Your use of a connected video provider remains subject to that provider's own terms of service. The Service creates meetings on your behalf; it does not join, record, or transcribe them.
• The Service maintains a phone sheet, to-do list, contact and relationship records, talent and company tracking records, project (slate) records — including people attached, submissions and their status, notes, drafts, and linked material — weekend read items, and expense records on your behalf, accessible via your assistant and the HeyARIA dashboard at app.heyaria.cc.
• The Service logs expenses you report by direct message or email (including receipt photos and files) and compiles them into expense reports at your direction.
• When you connect Google Drive, the Service saves weekend read attachments, expense receipt files, and expense report PDFs to dedicated folders it creates in your Drive.
• The Service produces digests, follow-up reminders, and other outputs to support your workflow.

The features, capabilities, and design of the Service may evolve over time. Certain features may be offered in staged rollout or limited availability before general release. We reserve the right to add, modify, or remove features.

3. Beta Status

3.1 The Service is in Beta

The Service is currently provided in beta or early-access form. As such:

• The Service may contain bugs, errors, or interruptions.
• Features may be added, modified, or removed without notice.
• Data loss, downtime, or unintended behavior may occur.
• We do not provide a service-level agreement (SLA) or uptime guarantee during the beta period.

3.2 Use at Your Own Risk

You acknowledge and accept the inherent risks of using a beta service. You should not rely on the Service as the sole method of managing critical scheduling, calls, tasks, or commitments. You are responsible for maintaining independent records of important commitments.

3.3 Feedback

You may provide feedback, suggestions, or bug reports. By doing so, you grant us an unrestricted, perpetual, royalty-free license to use such feedback to improve the Service. Feedback is not confidential unless explicitly designated as such.

4. Your Account

4.1 Account Setup

You will provide accurate information during onboarding, including your name, professional email, role, and time zone, and, optionally, the relationships and projects you wish the Service to consider when assisting you.

4.2 Account Security

You are responsible for safeguarding access to your account, including the email address, messaging accounts, calendar accounts, and other integrations you connect, and any device on which you remain signed in to the HeyARIA dashboard. You must notify us promptly at security@heyaria.cc if you suspect unauthorized access.

4.3 One Account per Person

Each account is for a single individual user (the "Executive User"). You may not share your account with others or transfer it without our written consent.

5. Acceptable Use

You agree not to use the Service to:

• Violate any applicable law, regulation, or third party's rights.
• Send spam, phishing messages, or other unsolicited communications.
• Harass, threaten, or impersonate any person.
• Infringe intellectual property rights of any party.
• Distribute malware or attempt to compromise the integrity of the Service.
• Reverse-engineer, decompile, or attempt to extract the source code of the Service.
• Use the Service to compete with us or to develop a competing product.
• Submit information you do not have the right to share, including confidential information of third parties for which you lack authorization.

We may suspend or terminate your access for violations of this section, with or without notice.

6. AI-Generated Content

6.1 The Service Uses AI

HeyARIA uses large language models (currently Anthropic's Claude) to generate email and direct messages and to maintain records such as your phone sheet, to-dos, contacts, and projects. This means:

• Outputs are generated by AI based on the context you provide.
• Outputs may contain errors, inaccuracies, or unexpected content.
• The Service may misinterpret instructions, miss context, or behave in unintended ways, particularly during the beta period.

6.2 Your Responsibility for Review

You remain responsible for the actions taken on your behalf by the Service. You are expected to review notifications, calendar events, records, and outbound emails generated by the Service. If you authorize an action (e.g., approve a proposed time via direct message), you are deemed to have reviewed and accepted that action.

6.3 No Guarantee of Accuracy

We do not guarantee that any AI-generated output is accurate, appropriate, or fit for purpose. The Service is a tool to support your professional workflow, not a substitute for your professional judgment.

7. Authorization and Grants

7.1 Authorization to Act on Your Behalf

By using the Service, you authorize HeyARIA to:

• Read incoming emails sent to or CC'd on your assistant's dedicated address (including, on enterprise plans, a designated assistant mailbox on your organization's domain accessed via Microsoft Graph).
• Send outbound emails from your assistant's dedicated address as your AI assistant, referring to you as the Executive User on whose behalf the assistant is acting.
• Read your calendar (Google Calendar, or Microsoft 365 via Microsoft Graph) via OAuth.
• Create, modify, and delete calendar events at your direction.
• Generate video meeting links on your behalf (Google Meet via Google Calendar, Microsoft Teams via Microsoft Graph, or Zoom via the Zoom integration you connect).
• Create dedicated folders in your connected Google Drive and save weekend read attachments, expense receipt files, and expense report PDFs to them.
• Maintain phone sheet entries, to-do items, contact and relationship records, talent and company tracking records, and project (slate) records derived from your correspondence and instructions.
• Log expense records from receipts or charges you report, and compile and render expense reports at your direction.
• Send messages to you via your connected messaging channel (e.g., Slack, or iMessage where available).

7.2 Scope of Authorization

This authorization is limited to actions reasonably related to the features of the Service as described in Section 2, including scheduling, communications management, and the assistant functions you use. You may revoke any authorization at any time by disconnecting the relevant integration in your settings or by contacting privacy@heyaria.cc.

7.3 License to Your Content

You grant us a limited, non-exclusive, worldwide license to access, store, process, and transmit your data and content solely for the purposes of providing the Service. This license terminates when you delete your account, subject to the retention periods described in our Privacy Policy. Files saved to your own Google Drive remain in your Drive and are not subject to this license after your account is deleted.

8. Your Representations and Warranties

By using the Service, you represent and warrant that:

8.1 Authority

You have the authority to enter into these Terms. If your organization provisions an assistant mailbox on its corporate domain, you represent that your organization has authorized that provisioning.

8.2 Right to Share Information

You have the necessary rights, consents, or other lawful bases to share with us any data you provide, including:

• Your professional contact list and relationship information.
• Email correspondence sent to your assistant's address, including emails involving third parties.
• Calendar event details involving third parties.
• Call records and phone sheet information involving third parties.

8.3 Compliance with Third-Party Obligations

You are responsible for complying with any confidentiality, non-disclosure, or contractual obligations you owe to third parties whose information passes through the Service. The Service does not absolve you of these obligations.

8.4 No Sensitive Data

You will not knowingly submit to the Service:

• Health or medical information protected under HIPAA.
• Financial account credentials.
• Government-issued ID numbers (e.g., Social Security numbers).
• Information about minors.
• Information classified above your organization's permitted handling level.

If such information is incidentally included in email correspondence sent to the Service, it will be processed under the same retention and security policies as other data, but the Service is not designed for or marketed for handling such information.

9. Intellectual Property

9.1 Our IP

We retain all right, title, and interest in and to the Service, including its software, design, trademarks, logos, and any improvements derived from feedback you provide. Nothing in these Terms grants you any ownership in our intellectual property.

9.2 Your Content

You retain ownership of the content you submit (emails, calendar entries, profile information, records maintained on your behalf). Subject to the license granted in Section 7.3, your content remains yours.

9.3 No Use for Model Training

We do not use your content to train AI models. Our LLM provider (Anthropic) also does not use API data for training, per their commercial terms.

10. Fees and Billing

10.1 Beta Pricing

During the beta period, the Service may be provided free of charge or at promotional pricing communicated to you in writing. We reserve the right to introduce, modify, or change pricing structures with at least 30 days' notice.

10.2 Paid Subscriptions

When applicable, paid subscriptions are billed in advance on the cadence agreed in your order form or signup flow. Fees are non-refundable except as required by law or as we may determine in our sole discretion.

10.3 Taxes

You are responsible for all applicable taxes arising from your use of the Service.

11. Privacy

Your use of the Service is also governed by our Privacy Policy, available at https://heyaria.cc/privacy.html. The Privacy Policy is incorporated into these Terms by reference. By using the Service, you consent to the data practices described in the Privacy Policy.

12. Confidentiality

We understand that the entertainment industry operates on discretion. We commit to:

• Treating your account content (emails, calls, projects, relationships) as confidential.
• Limiting access to authorized personnel for support, security, and abuse investigation purposes only.
• Maintaining infrastructure-level access logging through our hosting providers, with dedicated administrative audit logs planned as our team grows.
• Not disclosing your content to any third party except as required by law or as authorized by you.

You acknowledge that the Service uses AI infrastructure that processes your content to generate outputs (see Section 6). This processing is necessary for the Service to function and is not a breach of confidentiality.

13. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.

WITHOUT LIMITING THE FOREGOING, WE DO NOT WARRANT THAT:

• THE SERVICE WILL BE UNINTERRUPTED, TIMELY, OR ERROR-FREE.
• AI-GENERATED OUTPUT WILL BE ACCURATE OR APPROPRIATE.
• THE SERVICE WILL MEET YOUR REQUIREMENTS OR EXPECTATIONS.
• THE SERVICE WILL BE FREE FROM BUGS, VIRUSES, OR OTHER HARMFUL COMPONENTS.

Some jurisdictions do not allow the exclusion of certain warranties; in such jurisdictions, the warranty exclusions above apply only to the extent permitted by law.

14. Limitation of Liability

14.1 Exclusion of Indirect Damages

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, NEITHER WE NOR ANY OF OUR AFFILIATES, OFFICERS, EMPLOYEES, AGENTS, OR LICENSORS WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION DAMAGES FOR LOST PROFITS, LOST BUSINESS, LOST OPPORTUNITY, LOST CONTRACTS, GOODWILL, REPUTATION, OR DATA, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF THE SERVICE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

14.2 Cap on Direct Damages

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, OUR TOTAL CUMULATIVE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE TOTAL FEES YOU PAID US IN THE 12 MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100).

14.3 Basis of the Bargain

You acknowledge that the limitations in this Section 14 are a fundamental basis on which we offer the Service to you and that, without these limitations, the Service could not be provided at the prices charged (or for free during beta).

15. Indemnification

You agree to defend, indemnify, and hold harmless HeyAria LLC, its affiliates, and their respective officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or in any way connected with:

• Your use of the Service.
• Your violation of these Terms.
• Your violation of any rights of a third party, including third parties whose data you submitted to the Service without proper authorization.
• Any content you submit to or generate through the Service.
• Your violation of applicable law.

We reserve the right to assume the exclusive defense and control of any matter subject to indemnification by you, in which case you agree to cooperate with our defense.

16. Termination

16.1 Termination by You

You may terminate your account at any time by emailing privacy@heyaria.cc. Upon termination, your data will be handled according to our Privacy Policy.

16.2 Termination by Us

We may suspend or terminate your access to the Service at any time, with or without notice, for any reason, including:

• Violation of these Terms.
• Suspected fraud or abuse.
• Legal or regulatory requirements.
• Discontinuation of the Service.

16.3 Effect of Termination

Upon termination, your right to access and use the Service ends. Sections that by their nature should survive termination (including intellectual property, indemnification, limitation of liability, and governing law) will survive.

17. Modifications to These Terms

We may modify these Terms from time to time. Material changes will be communicated to active users at least 30 days before taking effect, by email or in-product notice. Continued use after the effective date of a change constitutes acceptance. If you do not agree to the modified Terms, you must discontinue use.

18. Governing Law and Dispute Resolution

18.1 Governing Law

These Terms are governed by the laws of the State of California, without regard to conflict-of-laws principles.

18.2 Informal Resolution

Before filing any formal claim, you agree to first contact us at legal@heyaria.cc and attempt in good faith to resolve the dispute informally for at least 60 days.

18.3 Arbitration

If informal resolution fails, any dispute arising out of or related to these Terms or the Service will be resolved by binding individual arbitration administered by JAMS in Los Angeles County, California, under JAMS' Streamlined Arbitration Rules. The arbitrator's decision will be final and binding.

18.4 Class Action Waiver

YOU AND WE EACH AGREE THAT ANY DISPUTE WILL BE BROUGHT ON AN INDIVIDUAL BASIS AND NOT AS A CLASS, COLLECTIVE, OR REPRESENTATIVE ACTION.

18.5 Exceptions

This Section 18 does not apply to (a) actions for injunctive relief related to intellectual property, (b) small-claims court actions, or (c) any dispute that applicable law prohibits from being submitted to arbitration.

19. Force Majeure

We are not liable for any failure or delay in performance caused by circumstances beyond our reasonable control, including natural disasters, acts of war or terrorism, civil unrest, government action, pandemic, internet or infrastructure outages, or third-party service provider failures.

20. General

20.1 Entire Agreement

These Terms, together with the Privacy Policy and any other agreements expressly incorporated by reference, constitute the entire agreement between you and us regarding the Service.

20.2 Severability

If any provision of these Terms is held invalid or unenforceable, the remaining provisions will continue in full force and effect.

20.3 No Waiver

Our failure to enforce any provision of these Terms will not be deemed a waiver of that provision.

20.4 Assignment

You may not assign these Terms without our written consent. We may assign these Terms to a successor entity in connection with a merger, acquisition, corporate reorganization, or sale of substantially all our assets.

20.5 No Third-Party Beneficiaries

These Terms do not create any third-party beneficiary rights, except as expressly stated.

20.6 Notices

Notices to you may be sent to the email address associated with your account. Notices to us must be sent to legal@heyaria.cc.

20.7 Headings

Section headings are for convenience only and do not affect interpretation.

21. Contact

• Legal: legal@heyaria.cc
• Privacy: privacy@heyaria.cc
• Security: security@heyaria.cc
• General: hello@heyaria.cc

Effective date: September 15, 2026.