Support
We're here to help.
We're a small team and we answer our own email. If something isn't working, or you're not sure whether it's working, write to us.
Contact supportEmailing us opens a support case with our team. We reply within one business day.
Hours and response times
Support hours
Monday-Friday, 9:00am-5:00pm Pacific Time
First response
We reply to every support email within one business day.
Messages that arrive over a weekend or a US holiday are answered on the next business day.
If your assistant has stopped responding or an email went somewhere it shouldn't have, mention that in the subject line and we'll treat it as urgent.
Documentation
Setup guides and answers to common questions live in our documentation.
What to include
It helps us if you tell us:
- The email address on your HeyARIA account
- Your assistant's name
- Roughly when the problem happened, and your time zone
- What you expected and what happened instead